Recorded Call Centre and Customer Experience Webinars

Explore Call Centre Helper’s on-demand webinars and catch up on practical insight from industry experts, whenever it suits you. From leadership and workforce management to quality, technology, wellbeing and customer experience, each session focuses on real challenges faced by contact centres today. Watch full webinars or dip into specific topics to pick up actionable ideas, proven strategies and fresh thinking you can apply straight away.

Recorded Webinar: How to Better Understand the Voice of the Customer
Recorded Webinar: Best Practices in Workforce Management
Webinar: Proven Techniques to Increase Customer Satisfaction webinar
Recorded Webinar: Proven Techniques to Increase Customer Satisfaction
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Recorded Webinar: How to Knock 20 Seconds Off Your Average Handling Time
Recorded Webinar: How to Be World Class at Customer Service
Recorded Webinar: Ways to Empower Contact Centre Advisors
Recorded Webinar: 10 Signs you Need Knowledge Management
Recorded Webinar: 3 Strategies to Make Outbound Calling More Effective
Recorded Webinar: Executive Briefing on Contact Centre Homeworking
Recorded Webinar: Improving Forecast Accuracy
Recorded Webinar: Improving Customer Service on Social Media
Recorded Webinar: An Introduction to Workforce Management Technology
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Recorded Webinar: Improve Quality Monitoring & Performance Management
Recorded Webinar: Three Strategies to Maximise Outbound Dialling
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Recorded Webinar: Self-Service: Letting Customers Take Care of Themselves
Recorded Webinar: Transform Customer Experience with your Current Budget
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Recorded Webinar: How to Make your Agents More Productive (2012)
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Recorded Webinar: Video in the Contact Centre
Recorded Webinar: How to Measure Employee Engagement
Recorded Webinar: How to Really Empower your Agents
Recorded Webinar: Are You Staying on the Right Side of the Law?
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Recorded Webinar: 10 Ways to Reduce Average Handling Time (AHT)
Recorded Webinar: 7 Strategies to Deal with Queues
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Recorded Webinar: Forecasting and Planning a Multi-Skilled Workforce