Contact Centre & Customer Services Summit – Manchester

How to Manage a Call Centre: Key Metrics, People, and Tools

How Configurable KM Delivers Personalised Omnichannel Experiences

Case Study: Henderson Group Reduced Onboarding With Netcall

Contact Centre & CX Expo 2026

Stop Chasing AI Hype and Start Building Strategy

Case Study: NHS Onboarded 20K Agents in Under a Month With Creovai

5 Ways Agentic AI Can Powerfully Transform Proactive Engagement

Forget Add-On AI. Welcome to the AI-Native Contact Centre

Case Study: SPANX Significantly Improves Efficiency With UJET

What Great Leaders Know About Team Climate and Results

Brand Authentication Solutions for Messaging

4 Ways to Guide Generative AI Use in the Workplace

£33 Million Saved in NHS Appointment Efficiency

Case Study: Rachio Improves Accuracy to 99% With Crescendo

Has the Term “CX” Lost All Meaning?

Stop Fraud Fast With Identity Insights

Small Business Customer Service: Strategies For Success

Omnichannel Customer Journeys Reduce Communication Gaps

How KCS Knowledge Workers Can Make AI Work for Them

Case Study: Herschend Decreases AHT by 12% With UJET

AI-Based Contact Centre: A Hybrid Model of AI + Human Agents

Case Study: TFCU Improved Member Self-Service With Creovai

What’s on CX Leaders’ Minds Right Now? Four Frontline Perspectives on the Future