Building the QA Team of Tomorrow: Preparing for AutoQA & AI Agents – Webinar

Date: 01 December 2026 | 2:00 PM GMT

Location: Virtual

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QA has spent a decade being a scoring function. That’s ending. Across our platform we’re seeing auto QA shift from experiment to default, new stakeholders pulling QA data into decisions it was never built for, new roles appearing inside quality teams, and a growing pull towards AI agent observability as bots take on more of the conversation volume.

This session looks at what those signals mean for the shape of a QA department over the next two years.

Using anonymised production data, Matt Jones sets out where quality teams are actually heading, what the new job descriptions look like, and how the role changes when you’re no longer evaluating agents but overseeing the AI that evaluates them.

For teams still weighing up whether to automate, and for those already there and working out what comes next.

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