Call and Contact Centre Events

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Date: 03 November 2026 | 2:00 PM GMT

Location: Virtual

Sampling 2% of conversations no longer survives regulatory scrutiny. If you need to prove fair treatment isn’t the exception, this is the session for you.

evaluagent’s Product Enablement Manager Chris Mounce will be talking to Product & Customer Marketing Manager Viki Patten all about:

Why sampling can’t answer the question a regulator will ask – and what to do about it
Embedding checks into everyday QA, across first and second line
The big gap: governing AI agent conversations to the same standard as human ones
Building an audit trail you can hand over on demand

Ideal for compliance and risk leaders who need to demonstrate improvement and monitoring at scale, not just the ones QA happened to pick up.