Customer-Focused Contact Centre Conference Related Articles 150 Great Complimentary Words and Phrases to Use in Customer Service How to Set up a Call Centre How to Calculate Forecast Accuracy Erlang C Formula - Made Simple With an Easy Worked Example 201 Filed under - Contact Centre News This 4th Annual Customer-Focused Contact Centres Conference Also Features: 20 Cross-Sector, Brand-Side Contact Centre Directors Speaking! Brand New Speaker Line-Up! Including Jaguar Land Rover, The Very Group & Air France-KLM Cutting-Edge Practice For 4 Years & Counting! 18 Varied Contact Hubs Across 8 Sectors Capture The Momentum Of 2021! Learn and inspire 3 Interactive Q&A Panels: A) VOC & Keeping Pace With Changing Expectations & Behaviours B) Internal Cultures & Colleague Experience C) Contact Centre Evolution Peer Sharing: Networking Opportunities & Q&As Throughout The Day 23 Cross-Sector Leaders From Contact Centres & CX Hubs Delve Into The Strategies, Insights & Innovations They Have Drawn Upon To Keep Apace With Digital Change, Cultivate Thriving Work Cultures & Excellent Customer Care & Drive Their Operations Forward In A More Remote World Author: Rachael Trickey Published On: 24th Mar 2022 - Last modified: 24th Jun 2022 Read more about - Contact Centre News Recommended Articles 150 Great Complimentary Words and Phrases to Use in Customer Service How to Set up a Call Centre How to Calculate Forecast Accuracy Erlang C Formula - Made Simple With an Easy Worked Example Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter