Customer-Focused Contact Centre Conference

About the Event

This 4th Annual Customer-Focused Contact Centres Conference Also Features:

  • 20 Cross-Sector, Brand-Side Contact Centre Directors Speaking!
  • Brand New Speaker Line-Up! Including Jaguar Land Rover, The Very Group & Air France-KLM
  • Cutting-Edge Practice For 4 Years & Counting!
  • 18 Varied Contact Hubs Across 8 Sectors
  • Capture The Momentum Of 2021! Learn and inspire
  • 3 Interactive Q&A Panels: A) VOC & Keeping Pace With Changing Expectations & Behaviours B) Internal Cultures & Colleague Experience C) Contact Centre Evolution
  • Peer Sharing: Networking Opportunities & Q&As Throughout The Day

23 Cross-Sector Leaders From Contact Centres & CX Hubs Delve Into The Strategies, Insights & Innovations They Have Drawn Upon To Keep Apace With Digital Change, Cultivate Thriving Work Cultures & Excellent Customer Care & Drive Their Operations Forward In A More Remote World

Date and Time

Tuesday 21st June 2022

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