Telehealth Service DocPlanner Embraces New Video Platform

A picture of a cartoon doctor
Filed under - Contact Centre News,

DocPlanner Group has chosen Vonage to power its telehealth service as demand grows in light of public health crisis.

With Vonage’s Video API, DocPlanner, the leading healthcare booking platform globally, will be able to offer doctors the best possible support throughout the COVID-19 pandemic.

Founded in Poland, DocPlanner now has seven offices worldwide, and serves 30 million unique patients on its websites who generate two million bookings every month.

In response to high demand for telehealth services amidst the global health crisis, DocPlanner launched remote video consultations powered by Vonage’s Video API.

Deployed within a week, the service can be quickly scaled to 200,000 doctors and key hospitals globally, to use with patients for the duration of the COVID-19 pandemic and beyond.

“When DocPlanner launched its new video consultation service we knew we needed high quality, secure and real-time connectivity to provide patients with the best possible care,” said Gabriel Prat, VP of Product at DocPlanner.

“Video consultations enable doctors to treat patients at a distance, offering visual interactions and essential treatment while limiting the spread of COVID-19.”

“Vonage provided us with the technology we needed to create a rich patient experience specific to our needs that can also be adapted as required.”

DocPlanner also selected Vonage to help improve the doctor appointment booking process, minimise patient no-shows, and reduce costs per conversion by consolidating service traffic within one main provider.

The telephone service also benefits from other solutions available on Vonage’s API platform, including two-factor authentication, SMS appointment reminders, surveys and appointment summaries.

A headshot of Omar Javaid

Omar Javaid

“With a long history as a leader in video, Vonage is powering the solutions of many of the world’s leading telehealth services like DocPlanner,” said Omar Javaid, President, Vonage API Platform Group.

“We are honoured that DocPlanner has chosen Vonage to enable the life-changing solutions it is bringing to patients.”

“It’s vital for healthcare providers to be able to deliver a continuous, effective service when the unexpected happens, and adopting telehealth services means that those forced to self-isolate can access care from practitioners with thousands of miles between them, an important step to protecting other patients and healthcare professionals.”

DocPlanner has also expanded its messaging strategy with Vonage Messages API, which integrates with SMS, WhatsApp, and other social chat apps, meaning the business can engage with customers worldwide through their channel of choice. This makes for an engaging, cost-effective chat experience.

Vonage has been a leader in webRTC video solutions since the webRTC standard was established in 2012.

Featuring advanced security features such as encrypted media and recordings, and detailed analytics providing advanced insights into quality of service, Vonage’s Video API Platform enables healthcare providers to build custom video applications.

These custom video applications help to unlock the power of telehealth capabilities for clients, enabling them to deliver virtual medical and health services in real-time and make deeper and more meaningful connections with their patients.

As demand for solutions to enable virtual medical care has increased during the current global health crisis, usage of Vonage’s Video API has experienced significant growth over the last three months, especially in the telehealth, social and education industries.

In fact, Vonage’s Video API has delivered more than 50 billion minutes of video since inception, across a virtually unlimited number of use cases.

Author: Robyn Coppell

Published On: 27th May 2020
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