The Call & Contact Centre Expo 2019 will be taking place on 27th & 28th March 2019 at the Excel, London. Find out what not to miss while you are there!
Win Prizes at RingCentral’s Stand
Everyone talks about how digital transformation is changing the way customers engage with businesses, but how often do they listen? In honour of this month’s Call & Contact Centre Expo, RingCentral want to know: what are your contact centre challenges?
The company will have their industry experts on hand (at stand 310) to help you optimise your engagement strategy across all channels, and they will gift you a £10 Costa Coffee voucher at the Expo for your participation in their short Contact Centre Conundrums survey.
But that’s not all. You will also be entered in a draw for a chance to win your choice of an Apple iPad Pro 12.9-inch display or a pair of Bowers & Wilkins PX noise-cancelling headphones.
RingCentral are also hosting a VIP event in the evening where you’ll be able to hear from customers, speak to contact centre experts and mingle over drinks and canapés.
To secure your invitation to the VIP event, click here.
Discover Jabra’s Price-Matching Promise
Jabra is offering all UK and Ireland-based contact centre operators the chance to trial its headsets and software and compare performance against their existing technology at this year’s Expo.
What’s more, the company is promising to match the cost of their current provider on comparable devices, giving contact centres the chance to optimise call quality and employee comfort while still saving money on their investment.
Jabra will also be showcasing its portfolio of contact centre technologies at the show, including the company’s new Engage 50 corded digital headset.
Nigel Dunn, Managing Director EMEA North at Jabra, adds:“We go to extraordinary lengths to provide the best sound for our customers – for example, we spent more than 54,000 hours developing the Engage 50.”
Visitors to the show can also head over to stand 970 to experience Jabra’s range of contact centre technologies and book its benchmarking test.
Nigel concludes: “We’re very confident that once they’ve taken our free benchmarking test, attendees will agree that life sounds better with Jabra.”
To find out more about Jabra, visit: www.jabra.co.uk
Which Stands Should You Be Visiting?
Below is a list of companies that we recommend visiting while you’re at the show.
Stand Number: 610
Come along to the 8×8 stand for your chance to win an iPhone X.
Meghan Keough will be speaking as part of Keynote 3 on Wednesday at 12.30 – 13.00, giving a presentation entitled: “Driving the New Speed of Business Through AI Powered Contact Centre”.
Stand Number: 450
Ian Colville will be speaking in Theatre 21 on Thursday at 11.00 – 11.30, giving a presentation entitled: “Deploying Flexible, Scalable, Speaker Verification With Integrated Multi-Factor Authentication”.
Andrew McMillan is an Independent Speaker for Aspect Software, running a seminar on the topic of a “Truly Memorable Customer Experience”.
Britannic Technologies alongside our partner Enghouse
Stand Number: 462
Come and speak with Britannic Technologies’ team of experienced experts to see how their technology can help you integrate advanced webchat capabilities into your contact centre.
Business Systems (UK) Ltd
Stand Number: 360
Come to stand 360 at the @CallCentreEx and grab yourself a bag of pick ‘n’ mix, while also talking to the Business Systems team about your contact centre technology needs!
Alex Allan will be speaking in Theatre 23 on Thursday at 14.45 – 15.15, giving a presentation entitled: “The Future of Workforce Blending”.
Stand Number: 472
Frank Sherlock will be speaking in Theatre 19 on Wednesday at 13.15 – 13.45, giving a presentation entitled: “The Paradigm Shift to Automated QA and Real-Time Feedback”.
Stand Number: 660
Mercedes Barbuti will be speaking in Theatre 23 on Wednesday at 14.00 – 14.30, giving a presentation entitled: “Augmented Customer Interactions: Data at the Heart of Your Contact Centre”.
Stand Number: 262
Steve Kennedy will be speaking in Theatre 20 on Thursday at 14.00 – 14.30, giving a presentation entitled: “Beyond the Hype: Contact Center AI That Works”.
Stand Number: 200
Scott Kolman will be speaking in Theatre 18 on Wednesday at 14.00 – 14.30, giving a presentation entitled: “Turn Your Call Center Into an Intelligent Contact Center”.
Wendell Black will be speaking in Theatre 17 on Thursday at 12.30 – 13.00, giving a presentation entitled: “Happy Agents Make Happy Customers”.
Stand Number: 710
Stand Number: 840
Stand Number: 970
Stand Number: 272
Are you attending the Call & Contact Centre Expo in London on 27th or 28th March? Come and say hi to Natterbox on stand 272!
Ian Moyse will be speaking in Theatre 19 on Thursday at 11.45 – 12.15, giving a presentation entitled: “What Does It Take to Delight the 2020 Customer?”
Stand Number: 444
Odigio’s experts Bobby Abedeen, Victor Nguyen Deveze, David Paulding, Andrew Hall and Steven Harris will be happy to meet you and answer your questions about digital transformation, innovation and future developments in customer experience at stand 444.
Also, learn more about Odigo and how the company can help you to build more meaningful relationships with your customers through personalised interactions!
Andrew Hall will be giving his presentation “Becoming Millennial Friendly – Exceeding the Customer Experience Expectations Across All Generations”, in the following places:
- Keynote 4 – Wednesday at 10.15 – 10.45
- Theatre 23 – Thursday 13.15 – 13.45
Stand Number: 820
Thomas Rødseth will be speaking in Theatre 19 on Thursday at 13.15 – 13.45, giving a presentation entitled: “The Dream Contact Centre: Seamless Integration, Seamless Customer Service”.
Stand Number: 310
John Finch will be speaking in Keynote 4 on Wednesday at 11.45 – 12.15, giving a presentation entitled: “Customer Engagement in the Digital Era”.
Julien Rio will be speaking in Theatre 20 on Thursday at 12.30 – 13.00, giving a presentation entitled: “Jumpstart Your Omni-Digital Strategy”.
Stand Number: 430
Matt Dyer will be speaking in Theatre 22 on Wednesday at 13.15 – 13.45, giving a presentation entitled: “Staying Ahead of the Game”.
Stand Number: 382
Right around the corner, the @SerenovaShine team will be at @CallCentreEx at stand 382 – so make sure to come see them if you’d like to find out more about cloud contact centres!
Stand Number: 522
Simon Beeching will be speaking in Theatre 22 on Wednesday at 14.45 – 15.15, giving a presentation entitled: “Securing Card Payments in Call Centres Whilst Improving Customer Experience”.
Stand Number: 858
Eduardo Miller will be speaking in Theatre 23 on Wednesday at 13.15 – 13.45, giving a presentation entitled: “Joined-up Systems, Joined-up Journeys”.
Stand Number: 250
Teon Rosandic will be speaking on behalf of Talkdesk, running a seminar on the topic of: “How to Minimise the Impact of Contact Centre Outages”.
Stand Number: 134
Stand Number: 2312
Elena Volozova will be speaking in Theatre 19 on Wednesday at 16.15 – 16.45, giving a presentation entitled: “Keeping Connection Offline: 4 Ways to Increase Sales With Communications”.