SmartCX

SmartCX is the voice of customer platform that helps CX teams turn feedback data into CX intelligence the whole business can act on.

Our platform collects and unifies all your unstructured feedback (surveys, reviews, support tickets, social) into a single voice of the customer. It enriches every response with context (customer ID, channel, location), classifies it into topics and scores its sentiment.

Then makes it available for analysis, measurement, and workflows in our web app or your existing tools, all from one trusted foundation. Consistent taxonomy and complete historical data mean the numbers hold up no matter where the data is used.

CX teams can see what drives positive and negative experiences, drill down to verbatims to find root causes and what to fix, share actionable intelligence with the frontline, and track changes over time to prove your impact.

Organisations like Allianz, MONY Group, Teign Housing and the NRLA use SmartCX to ensure voices are heard, see what matters most, and drive meaningful change.

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