Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Automation
Next
RECENT
POPULAR
Is There Such as Thing as a Technology ‘Silver Bullet’?
Customer Service Automation Tools to Improve CX and EX
How to Free Up Your Real-Time Teams by 90%
Using Automation to Achieve Strategic Business Outcomes
7 Ways to Improve Performance With Automation
5 Ways Conversational AI Supports Contact Centre Automation
Five Key Trends for Contact Centres in 2024
How to Book Staff Coaching Without Impacting the Customer
Will AI Take Away Jobs? Let’s Hope So
6 Ways to Increase Productivity with AI and Automation
The Human-Tech Touch of Tomorrow
How to Reduce the Cost to Serve by Removing Manual Tasks
Business Transformation and the Contact Centre
RPA in Contact Centres: An Executive Guide
Have You Seen the Gartner 2023 Magic Quadrant for SFA?
Transforming Customer Service Through Speech Automation and CCaaS
Finding the Sweet Spot Between Automation and Control
Exploring the Power of Automation
Inside the AI Automation Revolution
Recorded Webinar: Simplifying and Automating the Contact Centre
How to Improve Contact Centre Response Time
Is Automation a Game Changer for Call Centre QA Compliance?
How Technology Can Plug the Gap in a Short-Staffed Call Centre
How Can You Automate Your Contact Centre?
Next
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
2024 Contact Centre Buyer’s Guide
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Upcoming Events
Contact Centre and Customer Services Summit
Mon 29 Apr 2024
Contact Center Show Middle East 2024
Tue 30 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?