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Articles - Charlie Mitchell
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Recorded Webinar: Self-Service- How to Remove Calls from the Contact Centre
Podcast – Customer Experience: The New Thinking for Delighting Your Customers
Recorded Webinar: How to Make Your Agents More Productive (2019)
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Podcast: How can you create a happy culture of positive people?
What Is the Difference Between an Abandoned, a Missed and a Lost Call?
Podcast – Contact Centre Coaching: How to Sustain Learning and Make it Fun!
15 Interesting Ways to Modernize Your Contact Centre
Podcast – Resource Planning Advice to Boost Efficiency and Engagement
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