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Articles - Terminology

Employee Engagement Survey sign written on sticky note

What Is an Employee Engagement Survey?

Conversation intelligence with a sound wave with smartphone

What Is Conversation Intelligence (CI)?

Audit concept with the words audit surrounded with business icons

What Is a Call Centre Audit?

Customer retention written on paper on desk with stationary

What Is Customer Retention?

Onboarding Business Banner on pink background

What Is Onboarding?

Workforce Optimisation on post it note

What Is Workforce Optimization (WFO)?

Business Process Outsourcing BPO on notepad

What Is Business Process Outsourcing (BPO)?

What Is Brand Experience?

ABC always be closing

What Is the ABC Approach?

Generative AI written with human and robot hand touching

What Is Generative AI?

Customer Retention Strategy with people icons and magnet

What Is a Customer Retention Strategy?

Speech analytics on speech bubble being held

Definition: Speech Analytics

Silhouette businessmen shake hands with words corporate ethics

What Is Corporate Ethics?

Chat bubbles coming off phone with the words conversational commerce

What Is Conversational Commerce?

Sales and Operations Planning concept

What Is Sales and Operations Planning (S&OP)?

Digital Customer Engagement written on image of robot hand with customer icons

What Is Digital Customer Engagement?

Person using laptop over white background with cloud computing icons

What Is Omnichannel CX Analytics?

Hand drawn NLP Natural Language Processing

What Is Natural Language Processing (NLP)?

Turn on button on Earth with the words Session Initiated Protocol (SIP)

What Is Session Initiated Protocol (SIP)?

Nesting concept with nest and eggs

What Is Nesting?

Magnifying glass on laptop with the words text analytics

What Is Text Analytics?

Microphone and sound wave with the words tone of voice

What Is Tone of Voice?

Global world network and telecommunication concept with the words integrated services digital network isdn

What Is an Integrated Services Digital Network (ISDN)?

IP Multimedia Subsystem (IMS)

What Is IP Multimedia Subsystem (IMS)?