What Is Nesting?

Eggs in a twig nest with the words nesting

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In a call or contact centre, nesting refers to the transition stage for new hires when they have completed their basic training and are starting to take some calls.

Nesting occurs during the onboarding process for the agents when they need continued observation, guidance and feedback.

To discover more great insights on onboarding, read these articles next:

Author: Robyn Coppell

Published On: 10th Mar 2023
Read more about - Definitions,

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