What Is Nesting? Related Articles Elevating Employee PX: The Nesting Stage New Nesting Program Definition: Contact Centre Jargon and Terminologies Clever Ideas for Induction Programmes © FamStudio - Shutterstock - 1911886522 1,958 Filed under - Definitions, Training In a call or contact centre, nesting refers to the transition stage for new hires when they have completed their basic training and are starting to take some calls. Nesting occurs during the onboarding process for the agents when they need continued observation, guidance and feedback. To discover more great insights on onboarding, read these articles next: Going From Induction to Onboarding Clever Ideas for Induction Programmes Author: Robyn Coppell Published On: 10th Mar 2023 Read more about - Definitions, Training Recommended Articles Elevating Employee PX: The Nesting Stage New Nesting Program Contact Centre Jargon and Terminologies Clever Ideas for Induction Programmes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter