Expert Insights

What Is IP Multimedia Subsystem (IMS)?

Published On: 24th Feb 2023 07:00

What Is IMS?

IMS stands for IP Multimedia Subsystem.

IMS enables the convergence of data, speech and network technology over an IP-based infrastructure. It is the operator choice of control and service logic for IP/packet-based person-to-person communication.

For users, IMS-based services will enable communication in a variety of modes – including voice, text, pictures and video.

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Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

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What Is IP Multimedia Subsystem (IMS)?

What Is IMS?

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