Francis Carden - Call Centre Helper

Connect with Francis on LinkedIn "> Francis Carden - Call Centre Helper

Francis Carden

Francis Carden, OpenSpan

Connect with Francis on LinkedIn

Recent Articles Most Viewed Articles

What Exactly Is a 360 Degree View of the Customer?

What Exactly Is a 360 Degree View of the Customer?

How to Motivate Staff in 25 Ways

How to Motivate Staff in 25 Ways

Can a Unified Desktop Improve Agent Productivity?

Can a Unified Desktop Improve Agent Productivity?

How to Reduce Agent Time Spent on Data Entry

How to Reduce Agent Time Spent on Data Entry

If Superman worked in a call centre…

If Superman worked in a call centre…

Top ten tips for taking pressure off the call centre

Top ten tips for taking pressure off the call centre

What to Look For When Buying – A Contact Centre Desktop Application

What to Look For When Buying – A Contact Centre…

Six Ways to Improve the Agent Desktop

Six Ways to Improve the Agent Desktop

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

CX Live’s The Experience Show Middle East 2026 Highlights

Netcall Adds New AI Capabilities to Liberty Spark

Demo: Connected Experiences. Smarter Insights. Faster Resolution.

Customer Operations Case Study Pack

Upcoming Events

5th October 2026

Customer Contact Week Europe (CCW Europe)

6th October 2026

How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar

How Often Should You Review AI QA Scores?

Agentic AI for Contact Centres: Use cases, Benefits, Risks and Implementation

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?