Francis Carden - Call Centre Helper

Connect with Francis on LinkedIn "> Francis Carden - Call Centre Helper

Francis Carden

Francis Carden, OpenSpan

Connect with Francis on LinkedIn

Recent Articles Most Viewed Articles

What Exactly Is a 360 Degree View of the Customer?

What Exactly Is a 360 Degree View of the Customer?

How to Motivate Staff in 25 Ways

How to Motivate Staff in 25 Ways

Can a Unified Desktop Improve Agent Productivity?

Can a Unified Desktop Improve Agent Productivity?

How to Reduce Agent Time Spent on Data Entry

How to Reduce Agent Time Spent on Data Entry

If Superman worked in a call centre…

If Superman worked in a call centre…

Top ten tips for taking pressure off the call centre

Top ten tips for taking pressure off the call centre

What to Look For When Buying – A Contact Centre Desktop Application

What to Look For When Buying – A Contact Centre…

Six Ways to Improve the Agent Desktop

Six Ways to Improve the Agent Desktop

What Is Our Metric Fixation Really Costing Us?

Keep Your Finger on the Pulse of What Agents Think

Tactics to Manage QA Well During Seasonal Peaks

Five9 Named a Leader for Ninth Time

Content Guru Recognised for 12th Consecutive Year

Webinar Replay: How to Turn Customer Feedback into Action

eBook: Capacity Planning for Contact Centre BPOs

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

27th October 2026

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

Q&A: The Role of AI When Every Second Counts

Why QA and CSAT Scores Don’t Always Match

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success