Gary Nixon - Call Centre Helper

Connect with Gary on LinkedIn "> Gary Nixon - Call Centre Helper

Gary Nixon

Gary Nixon is the co-owner of Callytics, an AI-powered call analytics platform helping businesses unlock the hidden value in every recorded conversation.

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Recent Articles Most Viewed Articles

Ways to Boost Customer Loyalty in a Digital World

Ways to Boost Customer Loyalty in a Digital World

Get the Best Out of Your Hybrid Agents

Get the Best Out of Your Hybrid Agents

Switch From Live Chat to Chatbots – Without Losing Customers

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

What Contact Centres Are Doing Right Now - 2026 Edition

Report: The AI Reality Check

Upcoming Events

5th October 2026

Customer Contact Week Europe (CCW Europe)

6th October 2026

How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?