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Articles about OpenSpan

Recorded Webinar: Critical Link between Agent Satisfaction and Customer Experience
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Recorded Webinar: How to Make your Agents More Productive
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Popular Pages
The Top 25 Words to Describe Yourself on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
18 Empathy Statements That Help Improve Customer-Agent Rapport
The Right Words and Phrases to Say to an Angry Customer
The Best Customer Service Greeting Phrases – with Examples

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Editors Pick
How to Manage and Exceed Customer Expectations – With Examples
What Is Gamification and How Is It Best Used in the Contact Centre?
14 Forward-Thinking Ideas From the Domestic & General Contact Centre
Creating Memorable Customer Experiences With Emotional Intelligence
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Guide: Quality Management Reimagined
Report: The State of Voice in the Contact Center Industry
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7 Important Call Centre Skills Every Agent Should Have
Hiring for Customer Service Soft Skills and Emotional Intelligence
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