Articles - Rodney Hassard

Rodney Hassard is Head of Product for Vonage’s Applications Business Unit, leading product vision and strategy across UCaaS, CCaaS, and AI.

He focuses on building AI-native communications platforms that converge voice, messaging, automation, and orchestration into unified enterprise experiences. Rodney has extensive experience in conversational AI, contact center transformation, and large-scale cloud modernization.

He leads global product teams and is passionate about practical AI — delivering measurable impact for agents, enterprises, and end customers.

Customer info, connection and preferences concept
12 Amazing Things You Can Now Do With Customer Preferences
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How to Use AI to Connect the Dots – Not Create More Silos
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Get Your AI Pilot Off to the Best Possible Start
Upgrade How You Listen to Customer Feedback
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Where Self-Service Scheduling Tools Have the Biggest Impact
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Don’t Let Tech Adoption Be an Afterthought