Steve Shellabear - Call Centre Helper

Connect with Steve on LinkedIn "> Steve Shellabear - Call Centre Helper

Steve Shellabear

Experience call centre coach and managing director of Dancing Lion

Connect with Steve on LinkedIn

Recent Articles Most Viewed Articles

How to Handle Contacts From Challenging Customers

How to Handle Contacts From Challenging Customers

What Is Performance Management? With a Definition and Best Practices

What Is Performance Management? With a Definition and…

How to Deal With a Talkative Customer

How to Deal With a Talkative Customer

Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge

Customer Service Skills: How to Improve Empathy, Active…

Making Mentoring Work in the Contact Centre

Making Mentoring Work in the Contact Centre

10 Ways to Speed up Complaint Handling

10 Ways to Speed up Complaint Handling

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

What Is Our Metric Fixation Really Costing Us?

Zoom Acquires Enterprise AI Search Platform Onyx

Evaluagent Recognized Among Most Progressive AutoQM Platforms

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

27th October 2026

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success