Steve Shellabear - Call Centre Helper

Connect with Steve on LinkedIn "> Steve Shellabear - Call Centre Helper

Steve Shellabear

Experience call centre coach and managing director of Dancing Lion

Connect with Steve on LinkedIn

Recent Articles Most Viewed Articles

How to Handle Contacts From Challenging Customers

How to Handle Contacts From Challenging Customers

What Is Performance Management? With a Definition and Best Practices

What Is Performance Management? With a Definition and…

How to Deal With a Talkative Customer

How to Deal With a Talkative Customer

Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge

Customer Service Skills: How to Improve Empathy, Active…

Making Mentoring Work in the Contact Centre

Making Mentoring Work in the Contact Centre

10 Ways to Speed up Complaint Handling

10 Ways to Speed up Complaint Handling

Are You Doing Enough to Help New Starters Settle In?

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

AI in UK Contact Centres - The Reality

What Contact Centres Are Doing Right Now - 2026 Edition

Upcoming Events

5th October 2026

Customer Contact Week Europe (CCW Europe)

7th October 2026

Engage Customer Summit 2026

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?