The 2020/21 UK Contact Centre Decision-Makers’ Guide Related Articles Getting Past Gatekeepers to Actually Speaking With Decision-Makers Definition: Contact Centre Jargon and Terminologies The CX Issues Putting Pressure on Decision-Makers and How to Fix Them 78% of UK IT Decision Makers Are Deploying AI and Automation © lidiia-Adobe Stock-289149774 189 Filed under - Contact Centre News UK-based contact centres with over 10 agent positions are invited to participate in the research programme for “The 2020/21 UK Contact Centre Decision-Makers’ Guide” – the 18th annual report of this kind. With insights built on hard data, the guide is the largest and most comprehensive study of UK customer contact operations. Covering digital service, customer experience, AI, omnichannel, gamification, technology, salaries, attrition and strategy, this 400-page report is the primary source of real information about what is happening in the UK’s customer contact industry. You can receive it for free, along with the detailed “UK Contact Centre HR & Operational Benchmarking” report (which is £350 to non-participants). Findings will be made available exclusively to participants in November 2020. To take part, please visit www.smartsurvey.co.uk/s/UKDMG2020-21/ If you have any questions, including seeing a copy of the questionnaire before completion, please email smorrell@contactbabel.com. Author: Robyn Coppell Published On: 14th Sep 2020 - Last modified: 15th Sep 2020 Read more about - Contact Centre News Recommended Articles Getting Past Gatekeepers to Actually Speaking With Decision-Makers Contact Centre Jargon and Terminologies The CX Issues Putting Pressure on Decision-Makers and How to Fix Them 78% of UK IT Decision Makers Are Deploying AI and Automation Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter