Vonage Named a Leader in Aragon Research Globe 2021

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Filed under - Contact Centre News,

Vonage has announced that the Company has been positioned as a Leader in the 2021 Aragon Research Globe for Unified Communications and Collaboration.

This is the third year in a row Vonage has been named a Leader in the report.

Focused on Vonage Business Communications (VBC), the Company’s agile unified communications offering provides enterprises with the flexibility, broad range of integrations, and programmability needed to meet the ever-shifting needs of both employees and customers in today’s remote world.

The Globe report outlines the strength of the single, integrated Vonage Communications Platform (VCP), which powers customer and partner global engagement solutions using APIs, unified communications and contact centre innovations.

“Customer demand for an integrated UC&C platform is growing as the need for integrated voice, video, and messaging is vital to allow people to work together and also to collaborate with customers,” stated Jim Lundy, CEO and lead analyst, Aragon Research.

“Vonage is well-positioned in the UC&C landscape to deliver an intelligent experience that gives businesses the ability to build an integrated solution.”

“We are thrilled to be positioned as a Leader in the unified communications and collaboration space by Aragon analysts,” said Savinay Berry, EVP of Product and Engineering for Vonage.

“The nature of communications has fundamentally changed, and VBC offers businesses a global, unified solution that powers collaboration and teamwork while integrating seamlessly with existing workflows, channels, programmable tools and contact centres.

With a focus on truly omnichannel integrated communications, powered by the VCP, Vonage is driving solutions that enable new ways of communicating and creating personalized customer experiences.”

The Aragon Research Globe report notes Vonage’s full comprehensive platform, and the Company’s growing international presence.

Vonage’s key strengths include the Vonage App Centre, with its pre-built integrations with applications such as Google G Suite, Microsoft Office 365, Slack; seamless CRM integrations with Salesforce, Oracle, Microsoft Dynamics, ServiceNow and Zendesk; and the Vonage Meetings team collaboration solution.

Author: Robyn Coppell

Published On: 24th Jun 2021
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