National Outsourcing Association Awards

The National Outsourcing Association Awards (NOAAs) took place on 25th October at the Park Plaza Riverbank Hotel in London. Now in their 9th year, the NOAAs celebrate best practice in outsourcing projects, and reward end-users, suppliers, advisors and destinations.

The awards were presented by TV comedian, Josh Widdicombe.

The winners were:

BPO Project of the Year:

Logica, now part of CGI, and ELEXON

IT Outsourcing Project of the Year:

HM Revenue & Customs

Financial Services Outsourcing Project of the Year:

ELIX-IRR – Standard Bank

Public Sector Outsourcing Project of the Year:

BBC

Telecommunications, Utilities and High-Tech Outsourcing Project of the Year:

Firstsource Solutions – O2

Offshoring Project of the Year:

Wipro Technologies – BT Lean Engagement: Task Closure Rate Improvement

In-house Professional of the Year:

Jim Hemmington – BBC

Outsourcing Rising Star:

Amanda Wright – Standard Life Plc

Outsourcing Service Provider of the Year:

HCL Technologies

Outsourcing Contact Centre Provider of the Year:

Firstsource Solutions

Outsourcing Advisory of the Year:

Herbert Smith

Offshoring Destination of the Year:

South Africa

Outsourcing End-User of the Year:

National Rail Enquiries

Award for Innovation in Outsourcing:

Firstsource Solutions – giffgaff

Award for Delivering Business Value in Outsourcing:

arvato – Sefton Metropolitan Borough Council

Shared Service Centre of the Year:

Teleperformance

Award for Academic Achievement:

Lorna Baker – Land Registry and Richard Smith – HML

Award for Corporate Social Responsibility:

SPi Global

Skills Development Programme of the Year:

Luxoft

Chairman’s Award for Outstanding Contribution to the Outsourcing Industry:

HMRC’s Phil Pavitt and CSC’s Ian Roberts

Martyn Hart, NOA Chairman, said: “It’s great to see companies and individuals getting recognition for outsourcing excellence – championing success is something that doesn’t happen enough in the outsourcing industry. Having so many high quality award entries, and nearly 500 people in attendance, made for a fitting tribute to our 25th anniversary.”

Iain Regan

Iain Regan, Global Head of Sales & Marketing, Firstsource Solutions, said: “We are delighted to have been recognised by our peers in the outsourcing industry for our outstanding achievements with our clients. The fact that we have won three NOA awards, not only for the strength of our relationships with our clients, but also have demonstrated best practice in customer management services from all of our contact centres, is a testament to the hard work and dedication of all our staff, who make our client relationships such a success. We are proud of the excellent relationships that we have established with our clients that continue to grow and strengthen and add real value to their business.”

Derek Ross, Director of Operations and Customer Services at Student Loans Company, said: “We are delighted to have won this award which acknowledges the successful working relationship that we have with Teleperformance and RESPONSE. Together with our outsource partners, we continually strive to improve the service that we provide to our student and graduate customers and this award is a testament to the hard work and dedication of the partnership.”