4 CX Trends to Watch Out for in 2022


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Filed under - Call Centre News,

Five9 have announced that Thomas John will be hosting their first ever end-of-year fireside chat on December 2nd at 11 a.m. CET with some of their key technology partners in the EMEA contact centre space.

You will have the opportunity to join Huw Jones, Director of Solutions Consulting at Verint, Levente Nagy, Product Marketing Manager at Microsoft, and Brian Atkinson, VP and General Manager of Five9, as they reveal 4 contact centre trends that will prepare your CX strategy for success in 2022 and drive positive business outcomes in the EMEA customer service landscape.

According to their 2021 global consumer survey, 38% of UK consumers indicated that their customer experiences were slightly or much worse in the past 12 months, while only 16% of those in the UK felt their experiences improved. In Germany and Italy, 22% believe that their customer experiences were slightly worse in the past 12 months, while 52%-56% believe nothing has improved.

Therefore, it is crucial for your business to understand the latest trends in the current customer experience landscape to kickstart the new year and exceed your contact centre goals in 2022.

Here is what to expect during our fireside chat:

  • CX lessons learned in 2021 and strategies to drive positive business outcomes in 2022.
  • Why integrating UCaaS and CCaaS is key for future customer communications.
  • How organizations are leveraging intelligent virtual agents to improve customer interactions.
  • Trends in workforce optimization that can re-engage and motivate remote or hybrid workforces.

You can click here to register.

To find out more about Five9, visit their website.

Published On: 19th Nov 2021 - Last modified: 23rd Nov 2021
Read more about - Call Centre News,


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