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White Paper: Emotive CX for Customer Interaction

Published On: 4th Dec 2018 10:00

Studies have shown that it’s emotional satisfaction that is especially important.

This white paper looks at emotions, how they influence behaviour, their relevance to customer experience outcomes and specifically how all this translates into the daily life of customer interaction.

White Paper written by: Martin Hill-Wilson and sponsored by NewVoiceMedia

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: Emotive CX for Customer Interaction

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