Archived Content

Lunch Buddies

Published On: 16th Aug 2016 08:00

A simple technique to ensure lunchtime cover in a contact centre is to set up a lunch buddy system. This is where two people team up and decide how to cover the lunch period. Only one of them can be away from the phones at a time.

This is self-managing and can make sure that you have coverage for the lunch period to keep the service levels up. It can also help adherence.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Lunch Buddies

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