Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Published On: 22nd Sep 2026 13:15

Evaluagent has received 44 badges across Contact Center Quality Assurance, Conversation Intelligence and Speech Analytics in G2’s Fall 2026 report.

evaluagent ranked first in four G2 reports covering Contact Center Quality Assurance:

Europe Regional Grid® Report
EMEA Regional Grid® Report
Mid-Market Europe Regional Grid® Report
Enterprise EMEA Regional Grid® Report

The company also ranked second in the Enterprise Europe and Mid-Market EMEA grids, and third in the Small-Business EMEA report.

The results include recognition across different company sizes and European and EMEA markets.

Outside Europe, evaluagent was also recognised across G2’s Contact Center Quality Assurance reports.

The platform ranked second in the Mid-Market Grid® Report overall, fourth in the Overall Grid® Report, and eighth in both the Momentum and Americas Regional Grid® reports.

The rankings are based on G2’s analysis of customer reviews and other data used to assess software products across its categories.

The Fall 2026 report also marks evaluagent’s first appearance in G2’s Enterprise Grid® Report for Conversation Intelligence.

This recognition comes alongside the company’s existing presence in Contact Center Quality Assurance and Speech Analytics categories.

Matt Jones, Head of Product at evaluagent, said:

“These badges reflect the work we put into making evaluagent a platform that QA teams around the world actually rely on, not just buy. Our European customers have voted with their reviews, and we’re looking forward to bringing those same results to a wider audience as we grow our US presence.”

The Fall 2026 results follow other G2 recognition for evaluagent over the past year, including its inclusion among the Top 50 Customer Service platforms and its position as the only QA platform in the top 25.

G2 compiles its quarterly rankings using verified customer reviews and other data to recognise software products across thousands of categories.