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45% of Contact Centres Provide Agents With Multiple Monitors

Published On: 7th Jun 2013 08:00

According to our poll, just as many contact centres provide their agents with at least one additional monitor as those who do not.

Indeed, both yes and no options to the question: “Do your agents have multiple monitors?” had 45% of the vote, with the remaining 10% confessing that they “did not know”.

Poll – “Do your agents have multiple monitors?” – answers

Yes – 45%
No – 45%
Don’t know – 10%

Source: Call Centre Helper website reader poll Votes: 266 Date: February 2013

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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