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Mobile Apps Drive Web Chat – Contact Centre Professionals

Do-you-think-that-mobile-apps-will-drive-web-chat

Published On: 7th May 2014 10:17 - Modified: 18th Feb 2020

In a webinar poll, we uncovered that 53% of our audience, made up of industry professionals, were convinced that mobile applications were the key driver for contact centre web chats.

Alongside this, a further 24% believed that the was probably the case and an additional 18% admitted that it was a possibility.

Poll answers
Yes – 53%
Probably – 24%
Possibly – 18%
No – 3%
Not sure – 2%

Source: Call Centre Helper webinar poll: The Best Ways to Handle Web Chat in Your Contact Centre Sample size – 256 Date: December 2013

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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