AI-Powered Updates to Jabra PanaCast 50

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Filed under - Contact Centre News,

Jabra has announced new AI-powered features for its PanaCast 50 and PanaCast 50 Room System at InfoComm 2023.

Hybrid meetings are top of mind for businesses, with Jabra research* revealing that 80% of all meetings globally are either fully virtual or hybrid. So, it is important that employees get the most out of their meetings, regardless of where they are joining from.

To address this need, in collaboration with Microsoft, Jabra is introducing new updates to its PanaCast 50 video bar, including Microsoft IntelliFrame with multiple video streams, as well as face and voice recognition functionality**.

These new features aid Microsoft’s next-generation AI tools, including intelligent meeting recap in Teams Premium to revolutionise meeting experiences.

PanaCast 50 Enable Productivity Powered by AI

As organisations strive to increase productivity in light of hybrid working, Jabra’s collaboration with Microsoft unlocks a new era of inclusive and dynamic communication.

The PanaCast 50 will be one of the first intelligent front-of-the-room Teams Rooms on Windows video bar to enable Microsoft IntelliFrame with multiple video streams.

Additionally, with Teams’ voice recognition capabilities, the PanaCast 50 allows in-room participants to maintain their identity in the meeting transcript, aiding AI based productivity tools.

With intelligent recap in Teams Premium, you’ll get automatically generated meeting notes, recommended tasks, and personalised highlights to help you get the information most important to you, even if you miss the meeting.

Meanwhile, Microsoft IntelliFrame gives each in-room participant a dedicated camera view, providing a more inclusive remote experience and providing an optimised front row experience in room-to-room meetings.

Both features play a key role in helping employees to have more productive meetings, get up to speed on focus topics, organise key discussion points, and summarise actions so that the entire group understands the next steps.

PanaCast 50 Enables Dynamic Communication by Facial and Vocal Identity Technology

The new multiple video stream functionality enables remote users in the Teams meeting to have a better view of who is in the meeting room with three video streams: the first stream is the current speaker, the second stream is for the previous speaker, and the third stream is the full panoramic room view of the meeting room or space, so no individual is excluded.

The upcoming face recognition functionality allows in room participants – upon authorisation with individual enrollment – to display their names to remote users and populate the meeting room roster.

Voice recognition functionality – upon individual enrollment – enables in room participants to maintain their identify in the meeting transcript, enabling more precise intelligent recaps for users with a Teams Premium license.

Hybrid meetings are also taken to the next level as the system comes equipped with the Jabra Intelligent Meeting Space.

The new features allow customers to set a meeting room or space virtual boundary with PanaCast 50, so that people within the defined space are fully included, whereas people outside of the boundary are not inadvertently included.

The new feature allows PanaCast50 to exclude people who are visible through glass walls and are not part of the meeting.

Aurangzeb Khan, Senior Vice President of Intelligent Vision Systems at Jabra, says, “At Jabra, we are always looking for ways to harness the power of cutting-edge AI technologies to revolutionise hybrid and remote meetings.

This is why we are thrilled to introduce these new PanaCast 50 capabilities for collaboration with Microsoft Teams. These features are set to give professionals immediate productivity benefits, helping them better navigate the hybrid working era seamlessly, online and offline.”

Albert Kooiman, Senior Director, Microsoft Teams Devices Partner Engineering and Certification at Microsoft says, “Microsoft Teams leverages the power of AI to create unique user experiences before, during and after Teams meetings, to enhance employee inclusion and drive natural collaboration.

Jabra and Microsoft closely worked together on the PanaCast 50 to make this device an essential component of unlocking these AI powered features for individuals, teams, and businesses.”

Building a Next Generation Device Management Platform.

Jabra is looking to bring the same level of innovation into the device management side of our collaboration solution space.

With IT managers and partners, the task of managing their installed devices is a vital success factor and Jabra PanaCast customers are no different.

Jabra’s intelligent meeting room solutions require a management platform that takes full advantage of all the capabilities on offer, while also ensuring we reduce time and effort spent managing them. This reimagined management platform is planned for wider availability by the end of this year. Find out more

* According to Jabra’s 2022 Hybrid Ways of Working Global Report
** Identification of face and voice will only be possible providing an organisation has opted into these features and individuals have enrolled their biometric data.

For more information about Jabra - visit the Jabra Website

About Jabra

Jabra Jabra gives contact centres a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of all types of contact centres, who want to exceed their customers expectations and deliver a superior customer experience, whilst ensuring productivity every day.

Find out more about Jabra

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: Jabra

Published On: 14th Jun 2023
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