Alvaria has announced that media company TMC has named Alvaria Motivate as a 2021 Contact Center Technology Award winner.
“We can all agree that there is a need for better engagement with employees in the contact centre. Alvaria Motivate is designed to help our enterprise customers deliver exceptional customer experience,” said Michael Harris, Chief Product Officer and CMO.
“The product uses game mechanics to motivate and engage employees, generating behavioural alignment between agents and company goals resulting in improved retention, performance, customer satisfaction and profitability.”
Alvaria Motivate focuses on the motivation levers specific to each agent: incentives, recognition, competition or collaboration. This workforce engagement management application offers enterprise-grade gamification solutions that are designed to increase productivity and reduce employee turnover across all generations.
“Congratulations to Alvaria for being awarded a 2021 CUSTOMER Magazine Contact Center Technology Award. Alvaria Motivate has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
This 16th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honours vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact centre and customer care industries.
The 2021 Contact Center Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise, SMB, and outsourced contact centres deliver world-class customer experiences.