Annual Conference 2020


About the Event

Customer Service 2020: Reflect, Refocus, Reignite

Our Annual Conference – the leading forum for customer service thought leadership and best practice in the UK.

The event draws hundreds of business leaders and service professionals to learn from examples of global service excellence and share best practice. The Conference is followed by the UK Customer Satisfaction Awards (tickets sold separately).

The Institute of Customer Service Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. The event draws hundreds of service professionals and business leaders together to learn from examples of global service excellence and share best practice.

Confirmed speakers include:

  • Host for the day: Simon Jack, BBC Business Editor
  • Sian Jones, CEO, Xoserve
  • Joe Garner, CEO, Nationwide
  • Tulsi Naidu, CEO, Zurich
  • Peter Cross, Customer Experience Director, John Lewis & Partners

Date and Time

Starting:
Tuesday 3rd March 2020

Date and Time

Starting:
Tuesday 3rd March 2020