Annual Conference 2020 345 Filed under - Archived Content Customer Service 2020: Reflect, Refocus, Reignite Our Annual Conference – the leading forum for customer service thought leadership and best practice in the UK. The event draws hundreds of business leaders and service professionals to learn from examples of global service excellence and share best practice. The Conference is followed by the UK Customer Satisfaction Awards (tickets sold separately). The Institute of Customer Service Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. The event draws hundreds of service professionals and business leaders together to learn from examples of global service excellence and share best practice. Confirmed speakers include: Host for the day: Simon Jack, BBC Business Editor Sian Jones, CEO, Xoserve Joe Garner, CEO, Nationwide Tulsi Naidu, CEO, Zurich Peter Cross, Customer Experience Director, John Lewis & Partners Author: Rachael Trickey Published On: 29th Aug 2019 - Last modified: 5th Mar 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter