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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
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77% of CX Leaders Believe AI Is Crucial for…
Cirrus Awarded Royal Warrant of Appointment by King…
Scorebuddy and Genesys Accelerate Growing Partnership
8×8 Partners With Descope for Secure CX Solutions
Five9 Launches First Pre-Built Bi-Directional Presence…
Kore.ai Launches ‘AI for Work’ to Enhance…
Prosper Chooses NICE to Transform Their Customer…
Verint Has Acquired Cognito to Advance AI-Driven CX
Five9’s CX Summit Highlights – Exploring the…
Record Number of Automated Customer Interactions Handled…
Puzzel CCO Lindum on Maximizing CCaaS Investments
UK National Contact Centre Awards Open for 2025
Great Southern Bank Reduces Wait Times With NICE CXone
Evaluagent Introduces a Refreshed Brand Identity
Uniphore and Konecta Join Forces to Advance AI in CX
Elevate AI: Unlocking the Future of Customer Experience…
Winners Announced at 2024 European Contact Centre &…
70% of Agents Would Recommend Their Jobs, New Study…
Cirrus and NICE Unite to Transform SME Contact Centres
Scorebuddy Secures €5 Million Investment From Foresight
Navigating the Shift to Cloud Contact Centres – An…
8×8 Unveils Refreshed Brand to Elevate CX
Five9 GenAI Studio Wins Best New Product Award
Talkdesk Embedded Has Been Launched to Simplify Workflows
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