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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
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What Not to Miss at Enterprise Connect 2025
Agentic AI Expected to Resolve 80% of Common Issues by…
Talkdesk Introduces AI Agents for Healthcare
Vonage and SAP Join Forces to Advance AI in Business
NICE Reports 400% Increase in Virtual Agent Use
Take Part in the 2025 WFM Benchmarking Survey
97% of Customer Queries Resolved by Zoom’s Virtual…
Zendesk Seals Deal to Acquire Local Measure
Talkdesk Fuels Condor’s Next-Gen CX Transformation
8×8 and CallCabinet Partner to Streamline Compliance
Genesys and Mitel Announce a Global Strategic Partnership
New Study Reveals AI’s Key Role in Improving Customer…
Five9 Expands Global Reach with Google Cloud Marketplace
Talkdesk & Epic Partner to Transform Healthcare…
What Not to Miss at CCW Berlin 2025
Netcall has Announced a Strategic Partnership With…
8×8 Introduces 8×8 Aftersale Assist to Enhance…
Sprinklr Expands Its Reach with a New Integration With…
Talkdesk Strengthens APAC Presence with Australia Cloud
MiaRec and RingCentral Unite for Smarter QA
EvaluAgent Expands Its xMetrics Suite with Three New…
Five9 and Intradiem Expand Their Partnership With…
Alvaria and UJET Join Forces to Drive CX Innovation
8×8 Has Unveiled Updated Platform Features to…
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What are you interested in?
How to Keep Your Promises to Customers
Can You Afford to Ignore Shadow Knowledge?
13 CXA Mistakes Every Contact Centre Leader Should Avoid
8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles
PCI Pal Launches New Brand Identity
White Paper: Three Ways to Make Automated Customer Experiences More Human
Zoom in on CX Podcast Series
14th October 2026
Unified Communications Expo (UCX) London 2026
18th October 2026
Customer Contact West 2026
What is Agentic Experience Orchestration (AXO)?
How to Send a Document For Signature in 5 Easy Steps
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?