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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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What Not to Miss at Call & Contact Centre Expo 2024

What Not to Miss at Call & Contact Centre Expo 2024

How Maintel’s Rebrand Is Transforming Customer Experience

How Maintel’s Rebrand Is Transforming Customer Experience

Nextview Consulting Acquires Sabio Group’s Salesforce Practice

Nextview Consulting Acquires Sabio Group’s Salesforce…

Assembled Improves Workforce Management Tools

Assembled Improves Workforce Management Tools

91 Percent of Customers Recommend NICE as a Preferred Vendor

91 Percent of Customers Recommend NICE as a Preferred…

Akixi Strengthens Microsoft Teams Offering with Oak Innovation’s Certified Call Recording

Akixi Strengthens Microsoft Teams Offering with Oak…

Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals

Implementation Cost Is the Biggest AI Adoption Barrier,…

Five9 and ServiceNow Expand Partnership with New AI Solution

Five9 and ServiceNow Expand Partnership with New AI…

Five9 Launches AI Agents for Personalised Service

Five9 Launches AI Agents for Personalised Service

MiaRec Launches Enhanced Topic Analysis Features

MiaRec Launches Enhanced Topic Analysis Features

Over Half of Contact Centre Interactions Still Rely on Voice Calls, New Survey Reveals

Over Half of Contact Centre Interactions Still Rely on…

8×8 Expands Its Cloud Platform With AI Tools

8×8 Expands Its Cloud Platform With AI Tools

NICE Launches AI-Powered Global Translator for Business

NICE Launches AI-Powered Global Translator for Business

Calabrio Launches New AI-Powered QM Tools

Calabrio Launches New AI-Powered QM Tools

Three Cities, Three Events, and Uncovering the Real Challenges in CX

Three Cities, Three Events, and Uncovering the Real…

Odigo Appoints Laurent Dechaux as New CEO

Odigo Appoints Laurent Dechaux as New CEO

Puzzel CX Solutions Deliver 278% ROI

Puzzel CX Solutions Deliver 278% ROI

Zoom Contact Centre Introduces New Updates

Zoom Contact Centre Introduces New Updates

Call & Contact Centre Expo 2024

Call & Contact Centre Expo 2024

NICE Has Launched CXone Mpower with AI Integration Updates

NICE Has Launched CXone Mpower with AI Integration Updates

8×8 Expands AI Voice Support for Global Users

8×8 Expands AI Voice Support for Global Users

Puzzel Acquires Capturi to Boost AI-Powered CX

Puzzel Acquires Capturi to Boost AI-Powered CX

Talkdesk Integrates Agentic AI Across Entire Platform

Talkdesk Integrates Agentic AI Across Entire Platform

The Evaluagent Contact Center Performance Summit 2024: Our Highlights

The Evaluagent Contact Center Performance Summit 2024:…

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Top Stories

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

Latest News

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Resources

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

24th September 2026

Webinar: Are You Wasting Your CX Data’s Potential?

Latest Blogs

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action