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Video

A wide selection of easy to digest video content from Call Centre Helper.

Video Image: EPIC Customer Service Explained

EPIC Customer Service Explained

Video Image: What Is ChatGPT?

A Quick Introduction to ChatGPT

Video Image: How Does CI Improve CX?

How Does CI Improve CX?

Video Image: What Are the Differences Between UCaaS and CCaaS?

What Are the Differences Between UCaaS and CCaaS?

Video Image: Should You Remove Average Handling Time (AHT) as an Agent Target

Should You Remove AHT as an Agent Target?

Video Image: Spring Clean Your Wellbeing and Get Outside

Spring Clean Your Wellbeing and Get Outside

Video Image: What Is Customer Intelligence?

Understanding Customer Intelligence (CI) and Its Importance

Video Image: What Is CCaaS? What Are the Benefits?

What it CCaaS and How It Benefits Contact Centres

Video Image: How Can You Stay Compliant With Outbound Dialling?

Two Ways to Stay Compliant with Outbound Dialling

Video Image: Creating a Customer Service Mantra

How to Create a Customer Service Mantra

Video Image: How Do You Keep Staff Engaged?

How to Keep Staff Engaged

Video Image: The Difference Between Interaction Analytics and Conversational Analytics

Interaction Analytics vs Conversational Analytics

Video Image: How Can You Speed Up Average Handling Time?

Two Tips to Speed Up Average Handling Time

Video Image: Examples of Tone of Voice in Action

Examples of Tone of Voice in Action

Video Image: What Is Call Centre Agent Burnout and What Are the Signs?

The Signs of Call Centre Agent Burnout

Video Image: What Is Conversation Analytics?

Understanding Conversation Analytics

Video Image: How You Can Get the Best out of Your Outbound Dialler

Tips To Get the Best Out of Your Outbound Dialler

Video Image: Why Customer Experience (CX) Matters

Why Customer Experience (CX) Matters

Video Image: The Difference Between Customer Experience and Customer Service

3 Differences Between Customer Experience and Customer Service

Video Image: What Is Average Handling Time and How Do You Measure It?

Two Types AHT and How to Measure Them

Video Image: Five Steps to Map Customer Journeys

Key Steps to Map Customer Journeys

Video Image: The Different Types of Dialler Explained

The Different Types of Dialler Explained

Video Image: What Is Customer Experience (CX)?

Understanding Customer Experience (CX)

Video Image: How to Target the Feelings That Drive Customer Behaviours

Emotional Motivators and Their Impact

Contact Centre Reports, Surveys and White Papers

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Editor's Pick

Thumbnail Tried and Tested Techniques to Make Customers Feel Special

Tried and Tested Techniques to Make Customers Feel Special

Thumbnail Are Your KPIs in Desperate Need of a Refresh?

Are Your KPIs in Desperate Need of a Refresh?

Thumbnail Stop Your Agents Covering Up Their Mistakes

Stop Your Agents Covering Up Their Mistakes

Thumbnail The Real Reasons You’re Failing to Tackle Lateness

The Real Reasons You’re Failing to Tackle Lateness

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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