The CONVO Awards 2018 Winners Announced

Six people are celebrating winning a trophy

Filed under - Contact Centre News,

NewVoiceMedia has announced the winners of its CONVO Awards for 2018.

The company launched the awards to showcase the great conversations its customers are having and recognise the notable work they do every day.

Judged by a panel of industry experts, including Yiannis Maos, UK CXPA Ambassador, and Helena Boulton, Senior Manager, Strategy and Change at Appirio, winners were revealed at NVM’s annual CloudFest London event.

Chris Haggis

Chris Haggis

Chris Haggis, SVP Customer Success at NewVoiceMedia, comments: “It gives me great pleasure to honour the well-deserving winners of our inaugural CONVO Awards. Each company credited is a true leader within its industry and represents the best of businesses that are creating exceptional, emotive customer experiences to serve better and sell more.”

The CONVO Awards 2018 Winners

• Sales Innovation – Intelliflo

For redefining its work processes, bringing new approaches to solve problems, and demonstrating a progressive use of the NVM Platform.

• Outstanding Sales Performance – Ebury

For implementing intelligent processes and strategic goals to help accelerate growth, and its use of technology to identify and reward great conversations.

• Customer Experience Excellence – Sure Petcare

For putting the customer at the heart of its business, empowering its agents and boasting an impressive Net Promoter Score of 90+.

• Operational Excellence – SHL

For its commitment to continuous improvement, global omnichannel capabilities and customer journey expertise.

• Unsung Hero – NCS

A non-profit organisation which empowers young people, helps them achieve their dreams and is making a difference to future generations.

• Community Hub Champion – Anton Pashchenko, Technical Product Manager, audibene GmbH

For making regular product and feature suggestions to NVM’s development team and frequently advising other customers.

For more about NewVoiceMedia, visit:

Published On: 11th Dec 2018
Read more about - Contact Centre News,

Recommended Articles

The Good Call Centre Awards Guide
Top 10 Contact Centre Technology Awards 2014 - The Results
Sharing Best Practice from the UK Customer Contact Centre Awards
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.