CX Signals Series: Your Automation Target is Probably Wrong – Webinar

Date: 26 November 2026 | 10.00-10:30 CET

Location: Virtual

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You have been given an automation target. Maybe leadership handed it to you. Maybe you set it yourself. Either way – you are now responsible for a number that depends on data, processes and systems that may not be ready.

You are not alone. This is the conversation we keep having with CX leaders across the board.

A lot of vendors will sell you the percentage. We want to talk about what has to be true before that number means anything.

Join Puzzel for an honest 30-minute conversation about what has to be true before an automation target makes sense. They’ll open with what your peers told us, spend 20 minutes on that one question, and leave 10 for a walk-through.

Here’s What They’ll Cover:

• Why automation targets miss the point, and what to say when you’ve been handed one
• What needs to be true about your data, processes and knowledge base before a target is realistic
• When the honest answer is to start over rather than automate something that doesn’t work
• How to build the business case that gets you the foundation you actually need

This is especially relevant if you operate in regulated, complex or high-volume environments — where the gap between automation promise and operational reality tends to be widest.

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