CX Tech Talk – How Zoom’s Agentic AI Expert Assist Fixes

Date: 17 November 2026 | 4:00 PM GMT

Location: Virtual

Register Now

Join Zoom for a live, unscripted demo of Expert Assist. The AI layer that surfaces the right knowledge to your agents in real time, so customers never hear silence again.

While agents scramble through tabs and knowledge bases mid-call, customers sit in silence and your CSAT pays the price. For example:

• Agents lose up to 90 seconds hunting for information while customers wait. That silence erodes trust faster than a wrong answer.
• Critical answers exist but they are scattered across wikis, PDFs, and legacy systems. Your team knows it’s there; they just can’t find it in time.
• Experienced agents sound brilliant. New starters sound lost. The gap isn’t talent, it’s access to the right information at the right moment.

What You’ll Experience

Not a polished pitch, a real demo.

They’ll show you a real-world demo of Expert Assist handling the messy, real-world interactions your agents face every day.

They will start where your customers actually are: agents frantically searching mid-call while the customer waits.

They’ll demonstrate Expert Assist on the messy interactions. Such as complex policy questions, billing disputes and technical troubleshooting.

Join Zoom to discover an honest look at common starting points and a clear line to measurable outcomes, without a 12-month implementation project.

Bring your toughest questions. CX Solution Engineers have seen it all. From legacy infrastructure to AI-sceptical leadership and they’ll tell you what works.

Register Now

---