eGain is offering free customer service chatbots at the eGain DX19 conference, being held on 13 May 2019.
The conference, hosted at The Brewery in London, features success stories and expert sessions for transforming digital experiences.
The starter bot offer makes it easy for enterprises to get their feet wet with AI at no cost. The bot can be deployed on any touchpoint, including Apple Business Chat, Facebook Messenger, or SMS.
“Our offer raises the bar for enterprise virtual assistants that can be easily set up and smartly activated in a day,” said Ashu Roy, eGain CEO.
“In a jostling market bookended by point solutions with limited capabilities on one end and tall promises from large vendors on the other, our clients are delighted with the practical ease and robust depth of our virtual assistant, especially the way it leverages AI and knowledge investment in the eGain platform and across the enterprise.”
In addition to the sessions on hot trends, thought leadership, and real-world success, DX19 will also feature product sessions in the breaks.
Digital transformation consultants will be available to explain how to operationalise DX strategies in an agile, no-risk way.
There will be group presentations, one-on-one discussions, and an innovation lounge featuring demos and easy access to experts. And there’ll be good food and drinks from breakfast to cocktails.
Here are the highlights:
Keynote Address
- Easy Journeys, Invisible Technology
Ashu Roy, eGain CEO
Thought Leadership
- The Future of Customer Engagement
Brian Manusama, Research Director, Gartner
Client Presentations on Their Digital Engagement Journeys With eGain
- Bupa Global
- Tryg
- Adler
Ideas and Next Practices
- Workshop – Chatbot Factory: Attendees will get to take home a starter chatbot free of charge
- VA 3.0: From Virtual Assistant to Virtual Advisor
- Agent Desktop Transformation: From the Phone Age to the Digital Age
- Three-Step Approach to Experience Transformation
- Banking on AI for Digital Engagement in Financial Services
- Customer Service Messaging: From Mess to Mastery(Apple Business Chat, Facebook Messenger, SMS)
- AI-Powered DX Transformation: Our Journey with a UK Financial Services Giant
- Product sessions on
- Cloud and Security
- Analytics: Journey, Omnichannel, Contact Centre Ops
- AI Process Guidance
- Content Strategy for Contact Centre Knowledge
- Knowledge Next Practices
- Messaging Hub
- Virtual Assistants
- eGain for Cisco
- eGain for Avaya
- eGain for Amazon Connect
- Demo lounge and expert access (open all day)
How to Register
- Starter chatbot offer:
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- More information: http://hd.egain.com/dx19/bot_factory-v3.html
- Sign-up form: http://www.egain.com/dx19-bot-factory-registration/
Author: Robyn Coppell
Published On: 29th Apr 2019 - Last modified: 9th Oct 2019
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