Elephants Don’t Forget

Elephants Don’t Forget is the home of Clever Nelly — a multi-award-winning, AI-powered continual assessment platform that helps organisations maintain consistent frontline performance, reduce risk, and improve operational KPIs.

www.elephantsdontforget.com

Contact Name: Laura Haynes

Tel No: +44 (0) 845 60 60454

Contact Email: laura.haynes@elephantsdontforget.com

Profile:

Clever Nelly exists to solve a problem most operations recognise: employees forget a significant proportion of what they’re trained, and forgotten knowledge leads directly to errors, inefficiency, rework, and poor customer outcomes. In fact, without reinforcement, people typically forget up to 80% of training within 30 days — and real-world data shows average baseline knowledge sits at just 54%.

Clever Nelly continually assesses and reinforces in-role knowledge, helping employees retain what matters and apply it confidently in live environments. It integrates seamlessly into the flow of work via email, Microsoft Teams, or mobile, requiring less than 1.5 minutes per person per day, with zero disruption to BAU.

Unlike traditional training, Clever Nelly uses your existing content to identify individual knowledge gaps, repair them through personalised reinforcement, and track improvement over time. This gives operational leaders clear visibility of capability, earlier intervention when performance starts to drift, and measurable impact on KPIs.

Organisations using Clever Nelly typically see improved FCR, reduced AHT, fewer errors, faster speed-to-competence, and a minimum 300% ROI — delivering better outcomes for both customers and the business.