Five9 Named a Leader for Ninth Time

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Published On: 23rd Oct 2026 15:30

Five9 has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Centre as a Service (CCaaS), marking the ninth time the company has received the designation.

The report, published on 19 October 2026, evaluates contact centre technology providers based on their Completeness of Vision and Ability to Execute.

Amit Mathradas, Chief Executive Officer at Five9, said:

“We believe being named a Leader for the ninth time reflects something we’ve been building toward for years: AI isn’t replacing the contact center; it’s expanding what it can do.

“That’s the idea behind Humantic CX, our vision for human and AI agents working together on one platform, each making the other better. That’s smarter CX with every interaction.”

The company has continued to expand its AI capabilities over the past year, introducing new tools designed to support customer interactions, automate processes and improve contact centre operations.

You can access your copy of the report here.

About
Five9

Five9 is the proven, open cloud platform for customer experience. Cloud-native since 2001, Five9 was built by voice experts and has spent more than two decades doing one thing: delivering contact centre capability from the cloud, with voice at its foundation, for enterprises that need their CX to actually work every day, in 140+ countries, across the regulated industries where reliability is non-negotiable.

Find out more about Five9

Author: Alice Cuerden

Five9 Named a Leader for Ninth Time

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