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Evaluagent Updates AutoQA to Assess Conversations Like An Experienced QA Analyst
Zoom Launches $150K AI Grant Programme
Enghouse Systems to Acquire MIND C.T.I.
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
Salesforce to Acquire Cresta to Expand AI Voice Capabilities
8×8 Help Teams Start Every Customer Conversation With Context
Evaluagent Recognized Among Most Progressive AutoQM Platforms
Vonage Wins Gold at Merit Awards for Technology
8×8 Appoints Boris Grinshpun as Global VP of Product Management
Five9 Named a Leader for Ninth Time
Content Guru Recognized for 12th Consecutive Year
AnywhereNow Wins Microsoft Global Hackathon Executive Challenge
Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast
8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles
Route 101 to Modernize Lewisham Council’s Contact Centre
2026 Research: What Contact Centres Are Doing Right Now
Webinar: How Is AI Changing the Role of QA Professionals?
Webinar: The Connected Contact Centre in 2027: From AI Integration to Orchestration
Webinar: Beyond AHT and CSAT: What Should Contact Centres Be Measuring?
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