Alice Cuerden, Author at Call Centre Helper

Alice Cuerden

Alice is Digital Content Executive at Call Centre Helper.

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Five9 Named a Leader for Ninth Time

Five9 Named a Leader for Ninth Time

Content Guru Recognised for 12th Consecutive Year

Content Guru Recognised for 12th Consecutive Year

AnywhereNow Wins Microsoft Global Hackathon Executive Challenge

AnywhereNow Wins Microsoft Global Hackathon Executive Challenge

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

Route 101 to Modernize Lewisham Council’s Contact Centre

Route 101 to Modernize Lewisham Council’s Contact Centre

2026 Research: What Contact Centres Are Doing Right Now

2026 Research: What Contact Centres Are Doing Right Now

What Is Our Metric Fixation Really Costing Us?

Keep Your Finger on the Pulse of What Agents Think

Tactics to Manage QA Well During Seasonal Peaks

Five9 Named a Leader for Ninth Time

Content Guru Recognised for 12th Consecutive Year

Webinar Replay: How to Turn Customer Feedback into Action

eBook: Capacity Planning for Contact Centre BPOs

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

27th October 2026

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

Q&A: The Role of AI When Every Second Counts

Why QA and CSAT Scores Don’t Always Match

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success