Five9 Becomes Official Software Partner of the European Tour Group Related Articles Talkdesk's Global Partner Programme Continues to Grow Memo Group Selects Sabio Group for Twilio Flex Implementation Mitel Extends Global Partner Program Sabio Group Recognised Twice at Verint’s Partner Awards © lovelyday12 - Adobe Stock - 280904226 215 Filed under - Industry News, Five9 The European Tour group today announces that Five9, has become the Tour’s Official Customer Contact Centre Software Partner in a multi-year agreement. As part of the partnership, the Tour will benefit from industry leading cloud contact centre solutions, focusing initially on developing an AI-powered Five9 Intelligent Virtual Agent (IVA) and online chat function to provide a digital concierge service to players, corporate partners and fans. Through greater use of automation, this service will help streamline communication and logistics, whilst providing round-the-clock support. Five9 will also leverage the partnership to continue its growth in the European market by working with the Tour on a corporate hospitality programme, unique branding assets and the co-development of digital content for distribution across the season. Five9 branding will also be visible on tee boxes and greensides at several key tournaments – the Betfred British Masters hosted by Danny Willett, Horizon Irish Open, Cazoo Open, Hero Open, Cazoo Classic, ISPS Handa Invitational Presented by Modest! Golf Management and Estrella Damm N.A. Andalucía Masters. Speaking about the partnership Genefa Murphy, Chief Marketing Officer of Five9, said; “The European Tour group is well known for delivering innovative, engaging experiences for its fans and players, and we are honoured to be a partner as they continue to transform the use of technology in sport. We look forward to working closely with the Tour to develop a world-class AI driven digital concierge service, as we expand our international footprint and enjoy new opportunities to connect with our customers, partners, and employees through this partnership.” Michael Cole, Chief Technology Officer of the European Tour group, said; “We have seen a significant transformation of our IT infrastructure in recent years and a willingness to embrace new technologies. For example, we are now 100% cloud based as an organisation and contactless at tournaments. I’m proud to say that we are now seen as a leader in the use of technology in sport, and partners have been key to getting us there. With Five9, we are adding another industry innovator to our partner community.” Max Hamilton, Commercial Director of the European Tour group, added; “Five9’s technologies can help further reduce complexities in our operations and improve how we communicate with our players, partners and fans. We will also be using our global reach to help drive new business growth for Five9 across its target markets. We can’t wait to get started.” For more information about Five9 - visit the Five9 Website About Five9 Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. Find out more about Five9 Author: Five9 Published On: 22nd Mar 2022 - Last modified: 23rd Mar 2022 Read more about - Industry News, Five9 Recommended Articles Talkdesk's Global Partner Programme Continues to Grow Memo Group Selects Sabio Group for Twilio Flex Implementation Mitel Extends Global Partner Program Sabio Group Recognised Twice at Verint’s Partner Awards Related Reports White Paper: Cloud-to-Cloud Migration Has Never Been Easier eBook: Empower Your Agents with AI Webinar Replay: 5 Clever Ways to Improve Your Service Levels eBook: Customer Success Stories 2024 Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter