injixo is excited to announce PlanCon 2018, a conference tailored to Contact Centre Professionals and WFM Heroes.
PlanCon is designed to provide the inspiration, education and connections for contact centre planning, through a mixture of inspiring keynotes, panel discussions, WFM best-practice sessions and networking.
With an agenda full of presentations by independent thought leaders and panel discussions with skilled practitioners, everyone in the contact centre planning space will find valuable takeaways to implement in their business.
“The slogan of the conference is Plan Smarter,” says Lara Klinkenberg, Inbound Marketing Manager at injixo. “That reflects our aspiration: to provide you with the latest thinking, new insights, practical tips and best practices to become a true WFM hero.”
Lara goes on “PlanCon is for everyone in contact centre planning. Whether you’re a Planner, Forecaster, Scheduler, Real-time Analyst or Resource Planning Leader, there’s something for you. And you’ll take away useful knowledge regardless of which WFM software or planning tool you use.“
PlanCon takes place on 3rd October 2018 at The Trampery, Old Street in the Silicon Roundabout area of Shoreditch in London.
Highlights of the conference include:
- The 2018 WFM Industry Benchmarking Survey – Key facts and panel discussion
- WFM: Back to the Future – John Casey, Ascensos
- Top challenges in call centre planning – and how to tackle them – Jonty Pearce, Call Centre Helper
- Anatomy of a Successful WFM journey – Jason Bartram, Ingeus
- Technology trends in WFM – Chris Dealy, injixo
Are you ready to take your WFM Know-How to the next level and maximize your success in Workforce Management?
Important note: PlanCon is a free event and seats are limited. Be sure to get your ticket now!
This blog post has been re-published by kind permission of injixo – View the original post
To find out more about injixo, visit their website.