The Leading Contact Centre Magazine

Major Energy Company Deploys Intelligent WAN


As a developing energy company, an IP Integration customer was looking for technology which could quicken their growth without disruption.

Also, the company wanted a partner with flexible and future-proof systems that could enable them to embrace rapid growth in a controlled way, while continuing to provide excellent customer service to their energy customers.

To give this customer the most cost-effective base network that would meet all of their needs and scale as rapidly as they could grow, IP Integration delivered multiple services based on leading technology.

Internet, SIP (Session Initiation Protocol) Trunking and MPLS (Multi-Protocol Label Switching) across the WAN (Wide Area Network) were implemented on day one, whilst ensuring critical applications from the cloud, such as Google applications, maintained top-notch performance.

All of these services were fully operational from the start of the engagement and future-proofed for the high demand of usage to come.

Services delivered:

  • Intelligent WAN
  • Intelligent Internet
  • Intelligent Inbound
  • Intelligent SIP Trunking

These services integrated seamlessly into the customer’s existing telephony platform, ensuring business continuity, modernisation of legacy technology and scalability.

This was a fully managed solution with a first-class service wrap. Quickly demonstrated by IP Integration’s capability to support two office moves, a doubling in the size of the customer’s HQ, connecting new offices to the corporate network as required, and expansion into a new data centre – all with minimal disruption.

Services enabled:

  • Rapid growth and business continuity
  • Single connection 10Mb services to resilient 1Gb connection
  • Two office moves and the doubling of HQ size
  • Expansion into data centres to support critical cloud applications like Google
  • Modernisation of legacy technology
  • SIP Trunking and MPLS across WAN
  • Intelligent inbound and outbound voice services
  • Growth from 10 to 1,000 employees in 7 years

And besides supporting their customer’s incredibly rapid expansion (growing from 10 people to 1000 people in just seven years), IP Integration have enabled the energy provider to deliver first-rate customer service during this period of growth too – no mean feat.

This achievement was recognised by multiple energy industry awards.

To find out more, visit www.ipintegration.com

Published On: 7th Mar 2017 - Last modified: 8th Mar 2017
Read more about - Call Centre News,


Get the latest exciting news and articles straight to your inbox