NICE Celebrates Gartner Magic Quadrant Results

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Filed under - Contact Centre News,

NICE announced its recognition as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management report for the fourth consecutive year.

The contact centre technology vendor is positioned again this year with the highest position on the “Completeness of Vision” and furthest position on the “Ability to Execute” axes, respectively. Issued on February 20, the report recognizes NICE as a Leader.

NICE is the only vendor to be named a Leader by Gartner across both their Magic Quadrant for Contact Center as a Service, North America report, published in October 2019, and Magic Quadrant for Workforce Engagement Management report.

Jim Davies and Jim Robinson, analysts and co-authors of the report wrote: “Technology convergence and innovation continue to reshape the WEM market. Engaged employees are essential to achieve customer service ambitions and overall customer experience.”

A thumbnail picture of Barry Cooper

Barry Cooper

Barry Cooper, President, NICE Enterprise Group, said:“Organizations of all sizes globally are racing to meet the transformative needs of today’s digital generation. In doing so, they are looking for smart ways to deeply understand and engage their employees. With NICE, organizations can rely on the industry’s most comprehensive and unified workforce engagement suite.”

“We think Gartner’s Magic Quadrant for Workforce Engagement Management provides an independent assessment of the market and NICE is proud to be recognized as a Leader for the fourth consecutive year, making it the only organization to be recognized as a Leader in both the Magic Quadrant for Workforce Engagement Management and Magic Quadrant for Contact Center as a Service.”

Defining a Leader

The annual Gartner Inc. report offers a comprehensive look at the WEM marketplace as well as a snapshot of the vendors in it via its Magic Quadrant, which positions companies in one of the four quadrants, one of which is the Leaders quadrant.

The analyst firm states: “Leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new references are readily available.”

For more information about NICE, visit:

Author: Robyn Coppell

Published On: 26th Feb 2020 - Last modified: 3rd Mar 2020
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