Call Centre Helper - Page 4 of 700 - Help and Advice for Contact Centres and Customer Service

Lie vs. truth in white and black letter bead blocks

9th September 2026

What Should You Do When You Think a Customer Is Lying?

Discover how to support contact centre agents when they suspect a customer is lying without escalating conflict or damaging the customer relationship.

View All Exclusive Articles

Empathy and empathy building concept with wooden blocks with empathy icons being built up

What It Takes to Be a More Empathetic Leader

Person sat at desk with three screens with spreadsheets

3 Ways to Get Buy-In for Ditching Spreadsheets

15 CX Best Practices From Transport for Greater Manchester

View All Exclusive Articles

Resources

View All Resources

The Voice AI Agents Buyer’s Guide

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

Guide: Break the Customer and Agent Burnout Loop

White Paper: Introducing Agentic Experience Orchestration

White Paper: Introducing Agentic Experience Orchestration

Webinar Replay: 10 New Tactics to Boost Your C-SAT

Webinar Replay: 10 New Tactics to Boost Your C-SAT

View All Resources

News

View All News

54% Discover Compliance Breach Outside Routine QA Reviews

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

8×8 Finds 52% Blame CIOs for AI Errors

51% of Contact Centre Leaders Struggle With Development

51% of Contact Centre Leaders Struggle With Development

AnywhereNow and Meridian IT Join Forces on CX

AnywhereNow and Meridian IT Join Forces on CX

View All News

Blogs

View All Blogs

How Travel and Hospitality Brands Handle Seasonal Staffing Spikes

How Travel and Hospitality Brands Handle Seasonal Staffing Spikes

From Getting It Right First Time to Right Every Time

From Getting It Right First Time to Right Every Time

Retailers Cut Seasonal Hiring 15 Years’ Worth. Here’s What the Floor Paid For It.

Retailers Cut Seasonal Hiring 15 Years’ Worth. Here’s What the Floor Paid For It.

5 Signs Your Change Initiative Might Be Losing Momentum

5 Signs Your Change Initiative Might Be Losing Momentum

View All Blogs

Events

View All Events

Contact Centre & Customer Services Summit – Manchester

Contact Centre & Customer Services Summit – Manchester

CX Connect Europe

CX Connect Europe

Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar

Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar

Under Scrutiny: AI, Human Judgement and the Future of Complaint Resolution – Webinar

Under Scrutiny: AI, Human Judgement and the Future of Complaint Resolution – Webinar

View All Events

People, Processes and Technology

What It Takes to Be a More Empathetic Leader

What It Takes to Be a More Empathetic Leader

15 CX Best Practices From Transport for Greater Manchester

Do Your Agents Really Know What “Good” Looks Like?

View All People Articles

What Should You Do When You Think a Customer Is Lying?

What Should You Do When You Think a Customer Is Lying?

How to Design Escalation Pathways That Really Work

How to Cultivate an Aligned Leadership Team

View All Processes Articles

3 Ways to Get Buy-In for Ditching Spreadsheets

3 Ways to Get Buy-In for Ditching Spreadsheets

Are You Ready for AI Customers?

Are You Doing Enough to Protect Your Contact Centre Data?

View All Technology Articles