82% of Contact Centres Can Authenticate a Caller in Less Than One Minute 317 Filed under - Archived Content, Customer Management According to our poll, the majority of contact centres authenticate a caller in less than one minute. However, 16% of the industry professionals who took part in our poll admitted that their contact centre was yet able to do so. Poll – How long does it take to authenticate a caller? – answers We don’t authenticate: 16% 0 – 14 Seconds: 14% 15 – 29 Seconds: 33% 30 – 59 Seconds: 35% 60+ Seconds: 7% Source: Call Centre Helper webinar: Innovation that Makes Customers’ Lives Easier Sample size – 110 Author: Jo Robinson Published On: 20th Aug 2015 - Last modified: 18th Feb 2020 Read more about - Archived Content, Customer Management Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter