According to our poll, just 49% of contact centres do not do web chat.
Conversely, 32% of contact centres have already implemented the channel, whilst the remaining 19% are in the planning stage of doing so.
Poll – Does your contact centre do web chat? – answers
Yes – 32%
We’re planning it – 19%
No – 49%
Source: Call Centre Helper website reader poll Votes: 515 Date: October 2012