Less Than Half of Contact Centres Have a Web Chat Channel


According to our poll, just 49% of contact centres do not do web chat.

Conversely, 32% of contact centres have already implemented the channel, whilst the remaining 19% are in the planning stage of doing so.

Poll – Does your contact centre do web chat? – answers

Yes – 32%
We’re planning it – 19%
No – 49%

Source: Call Centre Helper website reader poll    Votes: 515   Date: October 2012

Published On: 16th Jul 2013 - Last modified: 18th Feb 2020
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