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Less Than Half of Contact Centres Have a Web Chat Channel

Published On: 16th Jul 2013 10:09 - Modified: 18th Feb 2020

According to our poll, just 49% of contact centres do not do web chat.

Conversely, 32% of contact centres have already implemented the channel, whilst the remaining 19% are in the planning stage of doing so.

Poll – Does your contact centre do web chat? – answers

Yes – 32%
We’re planning it – 19%
No – 49%

Source: Call Centre Helper website reader poll Votes: 515 Date: October 2012

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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