Less Than Half of Contact Centres Have a Web Chat Channel


does-your-contact-centre-do-web-chat

According to our poll, just 49% of contact centres do not do web chat.

Conversely, 32% of contact centres have already implemented the channel, whilst the remaining 19% are in the planning stage of doing so.

Poll – Does your contact centre do web chat? – answers

Yes – 32%
We’re planning it – 19%
No – 49%

Source: Call Centre Helper website reader poll    Votes: 515   Date: October 2012

Published On: 16th Jul 2013 - Last modified: 19th Apr 2017
Read more about - Polls,


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.