Less Than Half of Contact Centres Have a Web Chat Channel

According to our poll, just 49% of contact centres do not do web chat.

Conversely, 32% of contact centres have already implemented the channel, whilst the remaining 19% are in the planning stage of doing so.

Poll – Does your contact centre do web chat? – answers

Yes – 32%
We’re planning it – 19%
No – 49%

Source: Call Centre Helper website reader poll    Votes: 515   Date: October 2012