Articles - Adam Grey

Adam Grey has over 10 years of experience in within contact centres working within an array of fields and in several different roles.

For the last 4 years, he has worked as an Information Co-Ordinator & Internal Content Editor for IONOS (Europes leading WebHosting providers) tasked with creating & managing Internal Knowledge Wiki’s, Process Road Maps and “How To” Guides for both UK and US Marketplaces.

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Knowledge management systems or KMS illustration representing systematic process of advice, insights, information, practice, process, improvement, people and technology.
How to Keep Your Knowledge Base Up to Scratch