Articles - Alp Kohen
Alp Kohen is a transformational leader with over 25 years of expertise in customer experience management, contact centre strategy, and business process reengineering.
A published author of two influential books and a sought-after keynote speaker, he is a recognized thought leader shaping industry best practices. Alp specializes in driving operational excellence, digital transformation, and customer satisfaction through innovative, actionable strategies, impacting organizations across diverse industries.
His execution-oriented approach ensures measurable results, making him a trusted advisor for businesses seeking to elevate their customer experience and operational efficiency.
